Business Systems Analyst Sr-Contact Center
Core
Senior Business Systems Analyst partnering with Product Leaders and Operations to translate business objectives into actionable requirements for Contact Center technology solutions.
Role type
Senior IC Business Systems Analyst (via careerplan.io/jobs/R0075787-business-systems-analyst-sr-contact-center-at-huntington)
Builds
Contact Center technology solutions including Genesys Cloud CX, Intelligent Virtual Agents, and integrations
Domain
Contact Center / Customer Experience / Financial Services
Required skills
Requirements gathering, Solution design, Agile ceremonies, Testing support, Stakeholder engagement, Genesys Cloud CX, Intelligent Virtual Agents, Contact Center Routing, Customer Authentication, Fraud Prevention, Reporting & Analytics, API Integrations, ServiceNow, Salesforce
Preferred skills
Banking experience, Azure DevOps, Jira, Process mapping, Workflow analysis
