Operations Analyst
Core
Manage end-to-end utility billing using technology platforms to produce accurate, on-time monthly resident bills and maximize client revenue recovery.
Role type
Operations Analyst (Utility Billing)
Builds
Utility billing statements, prebills, and variance reports for residential clients
Domain
Utilities / Payments
Required skills
attention to detail, critical thinking, analytical skills, numerical skills, problem-solving, adaptability to new software
Preferred skills
client-facing communication, passion for customer experience, quick learner
Responsibilities
Manage end-to-end utility billing using technology platforms; ensure all required billing inputs are complete; analyze billing outputs and variance reports; collaborate with clients to validate and finalize utility statements; partner with internal teams to meet billing timelines and quality standards
Seniority
Individual Contributor