Customer Service Representative I
Core
Resolve Level 1 customer inquiries regarding payments and accounts via phone, email, SMS, and chat.
Role type
Entry-level customer service representative (payments)
Builds
Payment processing and account management for cardholders
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Data entry, basic problem diagnosis using decision trees, following established scripts and procedures, handling routine customer requests
Preferred skills
Familiarity with payment products and policies
Technologies
Computerized data entry systems, GUI interfaces
Responsibilities
Answer customer calls and messages to resolve payment and account issues; input data into client systems and databases; escalate unresolved complaints to senior representatives or technical departments; consult online manuals and training materials to address cardholder inquiries