Technical Customer Support 2
Core
Resolve end-user hardware, software, and networking issues via phone, email, and chat; perform data entry and schedule product installations.
Role type
Tier 2 technical customer support specialist
Builds
Global Payments products for merchants
Domain
Payments / Banking technology
Deliverable
client delivery
Required skills
hardware troubleshooting, software support, networking support, data entry, product installation, problem solving, written communication, oral communication, Microsoft Office, Google G-Suite
Preferred skills
knowledge of Bankcard Industry, rapid independent work under pressure
Technologies
Microsoft Office, Google G-Suite
Responsibilities
Field incoming support requests via phone, email, or chat; resolve end-user issues with step-by-step instructions; enter merchant data into databases; schedule and complete product installations; provide Tier 2 support for released products; communicate fulfillment details across departments.
Seniority
Entry-level to Junior
