CRM Analytics Manager
Core
Lead customer intelligence and personalization strategies, defining measurement frameworks and AI-powered decisioning to drive retention, engagement, and revenue growth for eBay's buyers and sellers.
Role type
Senior IC CRM Analytics Manager
Builds
AI-powered personalization solutions, scalable analytics foundations, and data-driven CRM strategies
Domain
E-commerce / Customer Analytics / Machine Learning
Deliverable
production ML models | product features | dashboards & analysis
Required skills
CRM analytics leadership, machine learning and AI for personalization, experimentation and causal inference, SQL and Python, business acumen, cross-functional influence
Preferred skills
Experience with modern data platforms (Spark, Databricks, Airflow), familiarity with CRM/marketing technology platforms, event-level behavioral data expertise
Technologies
SQL, Python, Spark, Databricks, Airflow
Responsibilities
Define success metrics and measurement frameworks for CRM investments; develop or partner on ML/AI solutions for churn, propensity, uplift, and recommendations; lead rigorous A/B and causal testing; build automated data pipelines and self-service reporting; optimize CRM strategies across multiple channels; translate analytical findings into business recommendations for senior leaders
Seniority
Senior, hands-on IC with strategic influence
