Customer Service Representative
Hybrid · United States
Core
Provide reassurance and solutions to policyholders by guiding them through coverage needs, policy changes, and billing inquiries while recommending additional coverages.
Role type
Customer Service Representative (Insurance)
Builds
Customer satisfaction and retention for auto insurance policyholders
Domain
Insurance / Auto Insurance
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, consultative approach, multitasking, product knowledge
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Uncover coverage needs and recommend policies; Enhance customer satisfaction through trusted guidance