Customer Service Representative
Core
Provide reassurance and solutions to auto policyholders by guiding them through coverage needs, policy changes, and billing inquiries.
Role type
Customer Service Representative (Auto Insurance)
Builds
Customer support interactions for GEICO's auto insurance product line
Domain
Insurance / Customer Service
Deliverable
client delivery
Required skills
Customer service, problem-solving, empathy, adaptability, multitasking, prioritization
Preferred skills
High-volume call center experience, KPI management, Personal Lines or Property & Casualty licensing
Responsibilities
Manage incoming calls, messages, billing questions, and policy updates; Resolve customer concerns; Identify cross-selling opportunities
Seniority
Entry-level to Junior
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