Director of Product Management - Service Digital Experiences
Core
Lead a portfolio of digital service experiences (web, mobile app) to drive customer adoption, engagement, and business outcomes for GEICO's auto insurance customers.
Role type
Director of Product Management (Service Digital Experiences)
Builds
Digital service channels, product portfolios, and omni-channel customer journeys
Domain
Insurance / Fintech / Digital Transformation
Deliverable
product features
Required skills
multi-year product strategy definition, portfolio-level business outcome ownership, executive stakeholder influence, people leadership (managing managers), cross-functional team leadership, data-driven decision making, agile principles, product investment prioritization
Preferred skills
digital transformation leadership, large-scale platform modernization, AI tools in product function, customer experience design, product analytics, scaling product organizations, regulated industry experience, MBA, product management certifications
Technologies
web platforms, mobile applications, data analytics tools, AI tools
Responsibilities
Define multi-year product strategy and investment roadmap; establish outcome-based goals and measurement frameworks; build and develop a team of Product Managers; partner with engineering, design, and data teams to align execution; influence executives to build alignment on strategic priorities; drive portfolio decisions based on customer insights and ROI
Seniority
Director, strategic leadership & team building