Senior Tech Support I - Regional Office Support - *Onsite*
Core
Senior IT field engineer providing on-site technical support, maintenance, and infrastructure management for regional offices with a specialized focus on Apple/macOS ecosystems.
Role type
Senior IC IT Field Engineer (Apple Specialist)
Builds
IT infrastructure, endpoint security, and support services for GEICO regional offices
Domain
Insurance / IT Operations / Apple Ecosystem
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS administration, MDM administration, scripting (Python/Bash/zsh), network troubleshooting, hardware lifecycle management, Windows Server management
Preferred skills
Active Directory, PowerShell, Microsoft Intune, Zscaler, MECM
Technologies
macOS, Jamf, Bash, Python, zsh, Windows Server, Active Directory, Zscaler, MECM
Responsibilities
Serve as SME for macOS and Apple client devices; troubleshoot kernel-level issues and file system problems; administer MDM and patch management; automate configuration and compliance; diagnose complex hardware/software/network issues; manage IT infrastructure and equipment; support office relocations and technology rollouts.
Seniority
Senior, hands-on IC
