Principal Product Manager - Experience and Platform
Core
Lead strategy, development, and scaling of next-generation payments platform to modernize how millions of customers pay for and manage insurance across web, mobile, and servicing channels.
Role type
Principal Product Manager (Payments & Customer Experience)
Builds
Next-generation payments platform (card, ACH, digital experiences, fraud/compliance, emerging payment technologies)
Domain
Insurance / Financial Services / Payments
Deliverable
product features
Required skills
Payments ecosystem expertise (card, APMs, recurring payments), CX-led digital product design, omnichannel experience design, product discovery (user research, journey mapping), roadmap definition, cross-functional collaboration, data-driven experimentation (A/B testing), regulatory and security compliance understanding, machine learning concepts
Preferred skills
MBA, self-service experience improvement, generative AI/LLM-powered products, conversational interfaces, wireframing and prototyping (Figma), conversion funnel analysis
Technologies
Figma, AI-driven Customer Experience solutions
Responsibilities
Lead product discovery through user research and CX validation; Define and prioritize product roadmap based on customer pain points and business outcomes; Partner with design and marketing to craft high-quality customer journeys and communications; Collaborate with engineering to implement AI-driven CX solutions; Work with compliance and legal to ensure regulatory and security standards; Use data and experimentation to improve payment success rates and customer satisfaction; Advocate for customer-first mindset across stakeholders
Seniority
Principal, hands-on IC