Principal Product Manager - Experience
Core
Lead strategy, development, and scaling of GEICO's next-generation payments platform to modernize how millions of customers pay for and manage insurance across web, mobile, and servicing channels.
Role type
Principal Product Manager (Payments & Customer Experience)
Builds
Next-generation payments platform (card, ACH, digital experiences, fraud/compliance, emerging payment technologies)
Domain
Insurance / Financial Services / Payments
Deliverable
product features
Required skills
Payments ecosystem expertise (card, ACH, APMs, recurring payments), CX-led digital product design, user research and journey mapping, product roadmap definition, cross-functional partnership, data-driven experimentation, regulatory and security compliance knowledge, AI/ML solution implementation
Preferred skills
MBA or equivalent, self-service experience, generative AI/LLM product experience, wireframing and prototyping (Figma), conversion funnel and drop-off analysis
Technologies
Figma, AI-driven customer experience solutions
Responsibilities
Lead product discovery through user research, journey mapping, and CX validation; Define and prioritize the product roadmap based on customer pain points and business outcomes; Partner with design and marketing to craft high-quality customer journeys and communications; Collaborate with engineering to implement AI-driven CX solutions; Work with compliance and legal to ensure regulatory and security standards; Use data and experimentation to improve payment success rates and customer satisfaction; Advocate for a customer-first mindset across stakeholders.
Seniority
Principal, hands-on IC with strategy ownership