Bilanzbuchhalter (m/w/d) Customer Support
Core
First point of contact for customers providing telephone and written support for accounting software solutions, helping clients master daily accounting challenges and developing solution paths for optimal software usage.
Role type
Customer Support Specialist (Accounting Domain)
Builds
Wolters Kluwer accounting software solutions
Domain
Accounting / Financial Services / SaaS
Deliverable
client delivery
Required skills
Accounting qualification (Steuerfachangestellter/Bilanzbuchhalter), Knowledge of annual financial statements, Customer service, Modern AI tools usage, Cross-functional collaboration, Problem-solving
Preferred skills
English language skills
Technologies
Modern AI-supported tools for research, analysis, and solution finding
Responsibilities
Answer customer questions via phone and writing, Develop solution paths for optimal software usage, Collaborate with product management and development teams, Utilize AI tools for research and analysis, Contribute customer feedback to product development