E-commerce Operations Specialist
Core
Ensures daily operation of the B2B webshop for Wolters Kluwer in NL/BE, managing product content, customer support, and administrative processes.
Role type
E-commerce Operations Specialist
Builds
B2B webshop experience and operational stability for customers in Netherlands and Belgium
Domain
E-commerce / B2B Retail
Deliverable
product features
Required skills
Product data management, Customer support, Order administration, Billing processing, Campaign support, Feedback monitoring
Preferred skills
E-commerce platform experience, French language
Technologies
SAP, Mouseflow
Responsibilities
Upload and validate product information and attributes; Answer customer and internal colleague inquiries regarding orders and availability; Process billing requests and manage customer data in SAP; Monitor customer feedback and website performance via tools like Mouseflow; Support marketing campaigns and operational e-commerce activities.
Seniority
Mid-level, hands-on IC