Customer Relationship Specialist
Core
First point of contact for customers, supporting them via phone and email with accounting software solutions and helping them overcome daily accounting challenges.
Role type
Customer Relationship Specialist (Accounting Software)
Builds
Customer support workflows and product feedback loops for accounting software
Domain
Accounting / Financial Services / Software Support
Deliverable
client delivery
Required skills
Accounting qualification (Steuerfachangestellter/Bilanzbuchhalter), Customer service, Problem-solving, Collaboration with product/development teams, AI tool usage
Preferred skills
Year-end closing knowledge, Service orientation, Team collaboration
Technologies
Modern AI-supported tools for research and analysis
Responsibilities
Answer customer questions via phone and email regarding software solutions, Help customers solve daily accounting challenges, Develop solution paths for optimal software usage, Utilize AI tools for research and analysis, Collect and integrate customer feedback for product development