Associate Support Engineer
Core
Monitor applications, infrastructure, cloud resources, and containerized services; investigate alerts using metrics, logs, and traces; support incident response to maintain service availability.
Role type
Associate IT Support Engineer (Production Support)
Builds
Service availability and performance for applications and infrastructure
Domain
IT Operations / Cloud / Observability
Required skills
Grafana, OpenSearch, APM tools (Dynatrace/New Relic/Datadog/Azure App Insights), Kubernetes, SQL, Linux, ServiceNow, Cloud platforms (AWS/Azure), Networking fundamentals
Preferred skills
Generative AI tools, Masters degree
Technologies
Grafana, OpenSearch, Dynatrace, New Relic, Datadog, Azure Application Insights, SolarWinds, AWS, Microsoft Azure, Kubernetes, ServiceNow
Responsibilities
Monitor applications and infrastructure using observability tools; Review alerts, events, logs, metrics, and traces; Identify application errors and infrastructure failures; Perform initial investigation and troubleshooting; Monitor Kubernetes clusters and containers; Use SQL queries for data validation; Create and update ServiceNow incident tickets; Escalate critical incidents; Maintain shift handovers; Apply AI tools for problem exploration and script development
Seniority
Associate, up to 2 years experience
