Associate Case Manager
Core
Coordinate end-to-end case management for cell therapy patients and provide operational support to the CAR T-Cell Therapy Business Unit.
Role type
Associate Case Manager & Business Support
Builds
Patient care journeys for CAR T-cell therapy programs
Domain
Life sciences / Cell therapy / Healthcare
Deliverable
client delivery
Required skills
Patient journey coordination, cross-functional team collaboration, customer service, process optimization, problem-solving, planning and organization, data management
Preferred skills
Life sciences or clinical trials experience, knowledge of pharmaceutical processes, experience with complex IT systems
Technologies
Kite Konnect, MS Office (Excel, PowerPoint), invoicing systems
Responsibilities
Coordinate patient journey from apheresis to post-infusion follow-up; Act as primary contact for Qualified Treatment Centres; Manage incoming enquiries and triage medical/quality questions; Prepare and participate in annual site visits; Support and maintain digital platforms; Handle customer complaints and adverse event reporting; Provide operational support including meeting organization, inventory management, and contracting assistance.
Seniority
Mid-level, hands-on IC