Associate Referral Supervisor (Lakeland Market)
Core
Develop operational leadership for referral operations, supervising Care Coordinators to ensure quality referral processing and patient experience.
Role type
Associate Referral Supervisor (Healthcare Operations)
Builds
Referral workflows and patient care coordination for Medicare Advantage populations
Domain
Healthcare / Insurance Referrals
Required skills
Referral operations management, team supervision and coaching, performance monitoring, process improvement, data analysis, policy adherence
Preferred skills
Medicare Advantage experience, prior supervisory experience, bilingual communication
Technologies
Microsoft Office Suite, web-based insurance sites
Responsibilities
Supervise assigned team of Care Coordinators, evaluate staff performance and development, monitor operational metrics and productivity, conduct quality audits, facilitate team training and huddles, respond to escalated patient concerns
Seniority
Mid-level, developing operational leader