Patient Continuity and Needs Advocate
Core
Serves as a bridge between patients and comprehensive care, ensuring eligible patients receive tailored healthcare plans and support services while maintaining strong relationships to reduce care disruptions.
Role type
Patient Advocacy & Retention Specialist
Builds
Patient retention strategies and seamless care transitions
Domain
Senior healthcare / Medicare Advantage / Primary Care
Deliverable
client delivery
Required skills
Patient advocacy, Retention strategies, Care continuity management, Regulatory compliance (HIPAA), CRM proficiency (Salesforce), Customer service, Documentation, Insurance benefit knowledge
Preferred skills
Experience with insurance brokers, Senior care experience, Medicare Advantage understanding
Technologies
Salesforce, Electronic Medical Records (EMR), Microsoft Office Suite
Responsibilities
Evaluate patient needs and connect with health plans, Proactively re-engage disenrolled members, Collaborate with leadership and clinical staff on retention strategies, Ensure seamless care transitions to prevent gaps, Document patient issues and resolutions in compliance with regulations
Seniority
Individual Contributor, mid-level