Medication Adherence Technician (REMOTE)
Core
Engage in in-depth discussions with patients to identify and resolve medication adherence barriers, coordinate prescription processing with pharmacies and providers, and ensure patients receive organized medication regimens.
Role type
Medication Adherence Technician
Builds
Coordinated adherence packaged products for patients requiring additional support
Domain
Healthcare / Pharmacy operations
Required skills
Pharmaceutical calculation skills, telephone communications, patient outreach, prescription processing, insurance adjudication, workflow coordination, data privacy handling, multi-tasking
Preferred skills
Pharmacy Technician or Medication Assistant certification, experience in call center or medication dispensing
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), database software
Responsibilities
Make outbound calls to patients and healthcare professionals regarding medications and adherence barriers; coordinate prescription refills, synchronization, and 90-day supply requests; process prescriptions through pharmacy for adjudication and dispensing; follow established medication adherence workflows; meet daily outreach targets; assist with training programs for clinical personnel.
Seniority
Entry-level to Mid-level, hands-on IC