Medication Adherence Technician (REMOTE)
Core
Engages patients via outbound calls to identify and resolve medication adherence barriers, coordinating with providers and pharmacies to ensure patients receive organized medication regimens.
Role type
Medication Adherence Technician (IC)
Builds
Coordinated adherence packages and medication delivery workflows for patients
Domain
Healthcare / Pharmacy Operations
Required skills
Pharmaceutical calculations, outbound telephonic communication, prescription processing, insurance adjudication, patient enrollment coordination, data privacy handling, Microsoft Office Suite proficiency
Preferred skills
Pharmacy Technician or Medication Assistant certification, experience in call center environments
Technologies
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Database systems
Responsibilities
Make outbound calls to patients and healthcare professionals regarding medications and adherence barriers; Coordinate prescription processing, synchronization, and 90-day supply requests with pharmacies; Follow established workflows to initiate and continue medication regimen delivery; Provide feedback on patient experience improvements; Assist with training programs for clinical personnel on Part D HEDIS measures.
Seniority
Entry-level to Mid-level, hands-on IC