Front Desk Supervisor
Core
Organize and direct front desk staff to ensure effective patient care services, quality standards, and a positive VIP patient experience in a primary care setting.
Role type
Front Desk Supervisor (Healthcare Operations)
Builds
Patient intake workflows, scheduling efficiency, and front-office operational standards
Domain
Healthcare / Primary Care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, scheduling optimization, patient experience management, regulatory compliance, conflict resolution, hiring and selection, operational troubleshooting, inventory management
Preferred skills
BLS for Healthcare Providers certification, some college coursework
Technologies
Microsoft Office Suite, Electronic Medical Record (EMR) systems, phone systems, computer hardware
Responsibilities
Lead and coach a team of Care Facilitators and front desk staff; optimize patient scheduling and follow-up protocols; serve as first point of contact for escalated patient issues; ensure adherence to OSHA, clinical, and quality standards; manage front-office inventory and IT troubleshooting; support new patient onboarding and paperwork.
Seniority
Mid-level Supervisor, hands-on operational leadership
