Operations Specialist, Specialty Care
Core
Strategic operations specialist driving sustainable improvements in ChenMed's Specialty Care operations through data analytics, process re-engineering, and organizational change management.
Role type
Senior IC operations specialist (healthcare)
Builds
Operational strategies, KPI frameworks, and continuous improvement initiatives for Specialty Care centers
Domain
Healthcare operations / Senior care services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, data analytics, process re-engineering, organizational change management, cross-functional collaboration, presentation skills, problem-solving, facilitation, business acumen
Preferred skills
Lean Six Sigma (Green Belt+), project management, healthcare domain knowledge
Technologies
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Responsibilities
Develop and monitor KPIs for patient satisfaction, efficiency, and cost-effectiveness; implement data-driven decision-making processes; lead organizational change initiatives; deliver leadership training on operational excellence; analyze operational challenges and bottlenecks
Seniority
Senior, hands-on IC
