Patient Continuity and Needs Advocate
Core
Serves as a bridge between patients and comprehensive care, ensuring eligible patients receive the right healthcare plan and support services tailored to their unique needs.
Role type
Patient Continuity and Needs Advocate (PCNA)
Builds
Patient retention strategies and seamless care transitions
Domain
Senior healthcare / Medicare Advantage / Patient Advocacy
Required skills
Patient advocacy, Retention & re-engagement, Care continuity, Documentation, Customer service, Regulatory compliance (HIPAA), Salesforce proficiency, Microsoft Office Suite
Preferred skills
Experience with insurance brokers or agents, Working with seniors, Understanding of Medicare Advantage
Technologies
Salesforce, Medals, Electronic Medical Records (EMR), Microsoft Office Suite
Responsibilities
Evaluate patient needs and connect individuals with health plans and community resources, Proactively reach out to disenrolled members to facilitate return to care, Collaborate with leadership and clinical staff on retention strategies, Ensure seamless transitions to prevent gaps in care, Document patient information and issues in compliance with regulatory agencies, Maintain assigned work queue of patient accounts
Seniority
Individual Contributor, 3+ years experience