Patient Continuity and Needs Advocate
Core
Serves as a bridge between patients and comprehensive care, ensuring eligible patients receive the right healthcare plan and support services tailored to their unique needs.
Role type
Patient Continuity and Needs Advocate
Builds
Patient retention strategies and seamless care transitions for senior populations
Domain
Healthcare / Senior Care / Medicare Advantage
Deliverable
client delivery
Required skills
Patient advocacy, Retention & re-engagement, Care continuity management, Regulatory compliance (HIPAA), Salesforce proficiency, Customer service, Documentation
Preferred skills
Experience working with insurance brokers or agents, Knowledge of Medicare Advantage, Experience working with seniors
Technologies
Salesforce, Electronic Medical Records (EMR), Microsoft Office Suite
Responsibilities
Evaluate patient needs and connect individuals with health plans and community resources, Proactively reach out to disenrolled members to facilitate return to care, Collaborate with leadership and clinical staff on retention strategies, Ensure seamless transitions to prevent gaps in care, Document patient information and issues in compliance with regulatory agencies, Maintain assigned work queue of patient accounts
Seniority
Individual Contributor, entry-to-mid level