Support Analyst
Core
Support school districts in New York State with WinCap financial software, handling the full financial cycle from purchasing to general ledger.
Role type
Support Analyst (Accounting/Financial Software)
Builds
WinCap financial software solutions for school business offices and BOCES
Domain
Education / Public Sector Accounting
Deliverable
client delivery
Required skills
accounting principles, bookkeeping, purchasing, accounts payable, accounts receivable, budgeting, general ledger, troubleshooting, customer support
Preferred skills
fund accounting, governmental accounting, public-sector budgeting, ERP support, NYS school financial reporting
Technologies
WinCap
Responsibilities
Respond to support tickets and phone inquiries, troubleshoot financial system issues, handle escalated customer issues, lead client training sessions, document bugs and enhancement ideas, build and improve user guides and support documentation
Seniority
Mid-level, hands-on IC