Expert Services Engineer Customer New Product Introduction
Core
Introducing new features and products for Broadband Access (BBA) solutions to global services teams and early customers.
Role type
Senior IC product introduction engineer (telecoms)
Builds
New product releases and feature updates for Access & Aggregation products
Domain
Telecommunications / Broadband Access
Deliverable
product features
Required skills
Telecoms technology expertise, Project management, Analytical problem solving, Technical documentation, Customer demo execution, Lifecycle management
Preferred skills
Adtran product knowledge, Network of internal departments, Global travel readiness
Technologies
SDX-OLT, SDX-Aggregation, Mosaic Cloud Platform, Activator, M1, G.Fast
Responsibilities
Introduce new features for BBA products, Act as technical gateway for new product information, Deliver new products to internal and external customers, Enable global services teams on new technologies, Coordinate early customer demos and trials, Drive customer usability and maintainability, Contribute to release project teams, Identify equipment and skill requirements for new releases, Verify fix readiness for defects, Prepare lifecycle milestone reviews, Serve as key contact for product questions, Upload software releases to customer portal
Seniority
Senior, hands-on IC
