Technical Operations Engineer, Customer Success (Starlink)
Core
Define customer experience and product strategy for Starlink's global broadband access, driving user metrics and eliminating root causes of poor user experience.
Role type
Senior IC product/operations engineer (customer success)
Builds
Next generation of broadband access, software automation projects, and feature launches for Starlink customers
Domain
Satellite internet / Space technology / Global broadband
Deliverable
product features
Required skills
Data analytics, Python, SQL, R, Root cause analysis, Process automation, Product management, Cross-functional collaboration, First principles thinking
Preferred skills
Technical problem solving, Software development lifecycle knowledge, Strategic thinking
Technologies
Python, SQL, R
Responsibilities
Drive core user metrics (NPS, Cancellation Ratio, CSAT), Triage and eliminate root causes of poor user experience across Network, product, and support, Fix or automate structural issues, Serve as product manager for feature launches and software automation projects
Seniority
Senior, hands-on IC
