Technical and Software Support Specialist
Core
Frontline technical support specialist for ProSoft clients, diagnosing software issues and managing Windows Server infrastructure, identity management, and virtualization.
Role type
Senior IC technical support specialist (infrastructure & identity)
Builds
Support tickets resolution, Windows Server environments, identity/access solutions, VMware infrastructure, SQL Server operations
Domain
IT Infrastructure, Identity & Access Management, Virtualization
Required skills
Windows Server administration, Active Directory, Group Policy, DNS, Remote Desktop Services, Microsoft Entra ID, SSO, MFA, VMware, SQL Server, PowerShell automation
Preferred skills
Accounts payable knowledge, HR/payroll systems support, basic accounting knowledge, AI research for support workflows
Technologies
Windows Server, Active Directory, Group Policy, DNS, Remote Desktop Services, Microsoft Entra ID, VMware, SQL Server, PowerShell, IIS
Responsibilities
Respond to support tickets and phone inquiries, diagnose software issues and bugs, administer and optimize Windows Server infrastructure, implement identity and access management solutions, support VMware-based virtual infrastructure, develop PowerShell automation, provide operational support for Microsoft SQL Server
Seniority
Mid-level, hands-on IC
