Support Analyst
Core
Provide technical support and customer training for property tax and appraisal software used by local governmental agencies in Texas, leveraging modern AI tools to enhance service delivery.
Role type
Support Analyst (Technical Support & AI Integration)
Builds
Appraisal & Tax Collection software packages
Domain
Property tax and appraisal software for local governmental agencies
Deliverable
client delivery
Required skills
SQL Server, Microsoft 365 suite, modern AI platforms, prompt engineering, technical troubleshooting, customer communication
Preferred skills
Experience providing technical support for software applications, proficiency in AI prompting techniques
Technologies
SQL Server, Microsoft 365 (Teams, Word, Excel, Outlook), ChatGPT, Claude, Gemini, Microsoft Copilot
Responsibilities
Utilize in-house support tools (phone, live chat, help ticket system) to assist clients; provide customer training and conduct onsite client visits; analyze complex issues and execute troubleshooting with attention to detail; integrate AI tools into daily workflows to improve efficiency and accuracy.
Seniority
Individual Contributor
