Intern, Customer Support and Customer Success
Core
Intern rotating through Customer Support, Product Management, and Customer Success to provide technical support, analyze data, and improve workflows using AI tools.
Role type
Intern, Customer Support and Customer Success
Builds
Incident management systems, customer success plans, data pipelines, and operational improvements
Domain
Education technology (EdTech)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, Python, AWS/Azure cloud applications, version control, functional testing, technical documentation, data analysis
Preferred skills
AI-enabled productivity tools, support operations, process improvement, customer success/account management
Technologies
AWS Quicksight, Microsoft Power BI, Tableau, SQL Server, Postgres, Oracle
Responsibilities
Provide technical support and manage incoming issues; Identify opportunities to enhance incident intake and workflow efficiency; Participate in testing and continuous improvement of support processes; Experiment with AI-enabled tools for automation and reporting; Support account management and customer success planning; Gather end-user requirements for data pipelines; Analyze source system data to identify quality issues.
Seniority
Intern
