Expert Systems Engineer
Core
Deep Citrix expert responsible for complex performance investigations, developing diagnostic methodologies, and mentoring the team to eliminate root causes of poor Citrix logon performance.
Role type
Senior IC systems engineer (Citrix performance specialist)
Builds
Diagnostic playbooks, GPO best practice libraries, and org-wide performance improvements for Citrix environments
Domain
Enterprise IT infrastructure, Citrix Virtual Apps and Desktops, Windows Group Policy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Citrix Virtual Apps and Desktops (XenApp/XenDesktop) troubleshooting, Citrix logon process analysis, Windows Group Policy (GPO) design and optimization, Citrix Director analysis, Wireshark packet capture, root cause analysis, technical documentation, team mentorship
Preferred skills
FSLogix profile management, Azure cloud infrastructure, Citrix StoreFront and Workspace App architecture, proxy/WPAD configuration, Windows configuration audit frameworks, PowerShell/Python scripting, AI/LLM tools for data analysis, Citrix CCE-V certification, Healthcare IT experience
Technologies
Citrix Director, Wireshark, Power BI, Azure Log Analytics, Logic Monitor, FSLogix, Azure AD, Optimus/OptimistDB, Citrix StoreFront, Workspace App
Responsibilities
Lead complex Citrix logon performance investigations across all logon phases (HDX, Brokering, Authentication, GPO, Profile Load), perform packet-level analysis using Wireshark, analyze Azure Log Analytics for error patterns, serve as subject matter expert on GPO configuration for Citrix VDA environments, optimize user profile configurations including FSLogix, design and refine the team's diagnostic playbook, develop training materials and runbooks, mentor Systems Engineers on diagnostic approaches
Seniority
Senior, hands-on IC
