Branch Team Lead
Core
Lead and motivate a branch team to achieve service and sales goals within an insurance brokerage environment.
Role type
Branch Team Lead (Insurance Brokerage)
Builds
Insurance brokerage services and client solutions
Domain
Insurance / Risk Management
Required skills
Coaching and training, team motivation, operational reporting, performance metrics management, client and associate communication, service escalation handling, new hire training, process creation
Preferred skills
Entrepreneurial spirit, relationship building
Technologies
None stated
Responsibilities
Provide a positive work environment that attracts and retains talent; Coach, train, and motivate team members to meet service and sales goals; Support operational reporting and manage team targets and performance metrics; Assist branch manager or oversee objectives in absence of management; Answer client and associate questions, handle service/call escalations, and complete special projects; Maintain relationships with employees to ensure quality service standards
Seniority
Mid-level, hands-on leadership