Team Lead, Personal Insurance Administration
Core
Provide hands-on administrative support, maintain workflow consistency, and support team training in personal insurance operations.
Role type
Team Lead, Personal Insurance Administration
Builds
Administrative services for personal insurance clients
Domain
Insurance / Personal Lines
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
insurance administration, workflow coordination, task delegation, audit and reconciliation, reporting, policy processing, system troubleshooting, staff coaching
Preferred skills
Level 1 General Insurance License
Technologies
EPIC, Outlook, Word, Excel, PowerPoint
Responsibilities
Support daily administrative operations and ensure service quality; Delegate tasks and coach new/experienced staff; Provide audit, reconciliation, and reporting; Troubleshoot processing issues and escalate complex matters; Update policies and process refunds in EPIC; Monitor shared team inboxes and ICBC inventory.
Seniority
Individual Contributor, Team Lead
