Senior Applications Support Specialist
Core
Provide high-level systems and application support for insurance business operations, focusing on broker management, policy administration, and document management applications.
Role type
Senior IC applications support specialist (insurance)
Builds
Maintenance and stability of Enterprise Broker Applications and related business systems
Domain
Insurance / Risk Services / Brokerage
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
backend server administration, SaaS technologies, MS SQL, MS Office 365, Powershell, SQL Server Management Studio (SSMS), distributed network environment support, end-user production support
Preferred skills
document management system support, policy administration application support, insurance application categories (claims, rating), application integration troubleshooting, retail/MGA/wholesale distribution channels, insurance industry experience, test plan development
Technologies
MS SQL, MS Office 365, Powershell, SQL Server Management Studio (SSMS), SaaS
Responsibilities
Serve as second/third level support for Enterprise Broker Applications; receive and respond to service requests and incidents adhering to SLA/OLA; review error logs; work with vendors and internal teams to resolve problems; identify recurring issues and provide solutions; maintain assigned systems including scheduled utilities; monitor application performance and develop recommendations; coordinate with Service Desk lead on new applications and SOPs; mentor team members and develop training material/knowledge base articles.
Seniority
Senior, hands-on IC
