Atlassian Support Analyst
Core
Configure and optimize the Atlassian ecosystem (Jira, Jira Align, Confluence) to support enterprise-wide portfolio governance, strategic planning, and execution visibility for a global engineering organization.
Role type
Senior Atlassian Support Analyst (Portfolio & Governance)
Builds
Portfolio reporting dashboards, governance workflows, and standardized Agile delivery pipelines for S/4HANA transformation programs.
Domain
Engineering / Enterprise Portfolio Management / Agile Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Atlassian suite administration (Jira, Jira Align, Confluence), Agile/SAFe framework expertise, portfolio governance configuration, data modeling for reporting, ERP/S4HANA transformation knowledge, stakeholder engagement
Preferred skills
Large-scale transformation program experience, ERP integration knowledge, training and enablement experience
Technologies
Jira, Jira Align, Confluence, Atlassian Analytics, S/4HANA
Responsibilities
Configure and optimize Jira, Jira Align, and Confluence for end-to-end portfolio flow; Design and maintain workflows, hierarchies, and data models for governance and reporting; Administer day-to-day operations including user management and permissions; Support PMO governance cadences with accurate tooling outputs; Act as a key point of contact for user support and issue resolution; Develop training materials and deliver sessions to drive Agile adoption.
Seniority
Senior, hands-on IC
