Senior Manager, Digital Delivery & Automation
Core
Overseeing the planning, execution, and delivery of digital and automation projects for Employee Benefits and Retirement divisions, specifically automating complex documents requiring multi-source data inputs.
Role type
Senior Manager, Digital Delivery & Automation
Builds
Automated client-facing documents (Renewals, Mid-Year Reviews, Claims Experience Reports, Stewardship Reports) and digital solutions for Employee Benefits & Retirement
Domain
Insurance / Financial Services / Employee Benefits & Retirement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project lifecycle management, multidisciplinary team leadership, stakeholder engagement, agile delivery facilitation, risk and quality management, change and service management, strategic and tactical planning, resource management, system integration understanding
Preferred skills
PRINCE2 certification, Agile certification, experience in Employee Benefits or Group Retirement Services, experience in insurance/financial services industry, expertise in emerging tech
Technologies
Automation technologies, system integration processes
Responsibilities
Plan and deliver digital/automation solutions for EB&R, lead and manage multidisciplinary teams and third-party suppliers, act as liaison between digital teams and business stakeholders, champion agile best practices and remove blockers, ensure project compliance and on-time delivery, support service modernization and post-implementation support
Seniority
Senior, hands-on IC with team leadership
