Change Manager
Core
Partner with delivery teams to assess change impact, design adoption strategies, and ensure technology initiatives succeed by keeping the end-user experience at the center.
Role type
Change Manager (Technology & Operations PMO)
Builds
User-centric change journeys, communication plans, and adoption strategies for enterprise technology programs.
Domain
Insurance brokerage / Enterprise Technology / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change impact assessment, stakeholder mapping, change readiness evaluation, user insight gathering, storytelling, project prioritization, MS Office expertise
Preferred skills
Change management certifications (Prosci, CCMP), UX credentials, experience with Cerkl/ServiceNow/Workday, insurance brokerage knowledge
Technologies
Prosci ADKAR, Agile Change, Design Thinking, Cerkl, ServiceNow, Workday, SharePoint
Responsibilities
Create comprehensive change impact assessments; map stakeholder groups and design engagement strategies; develop communication and enablement plans; monitor adoption metrics and refine strategies; advise leaders on change risk and mitigation; contribute to the evolution of change management methodologies.
Seniority
Mid-level, hands-on IC
