Smart Mobility Hub - Tolling Technology Senior Manager
Core
Lead delivery of tolling technology modernization programs, including back-office platforms, roadside systems, and interoperability integrations for tolling agencies and infrastructure operators.
Role type
Senior Manager, Tolling Technology Program Leadership
Builds
Tolling back-office systems, customer service operations technology, MLFF/AET roadside systems, and interoperability hubs
Domain
Transportation infrastructure + Electronic Toll Collection (ETC)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program leadership, stakeholder management, budget/schedule/risk management, system integration, technical operating models, business case development, change management, data analytics
Preferred skills
Electronic toll collection technology, interoperability protocols (E-ZPass, ETAN), contact center/CRM systems, Power BI, predictive analytics, AI/ML tools, cloud-native platforms, Agile/SAFe, PMP/PgMP certification
Technologies
CSC, violations systems, contact center platforms, CRM, self-service digital channels, MLFF/AET roadside systems, interoperability frameworks, Power BI, cloud-native platforms
Responsibilities
Lead tolling technology modernization programs from planning to operational transition; Manage program governance, scope, schedule, budget, and risks; Lead cross-functional teams spanning architecture, engineering, and operations; Develop delivery plans, roadmaps, and technical operating models; Partner with tolling agencies to identify improvement opportunities; Support strategic pursuits and solutioning; Coach consultants and managers on delivery practices
Seniority
Senior Manager, hands-on IC with program leadership