Operador de Service Desk - Espanhol Avançado
Core
Provide functional and technical support for resolving customer problems, incidents, and requests.
Role type
Service Desk Operator
Builds
IT support services for clients
Domain
IT Operations / Customer Support
Deliverable
client delivery
Required skills
technical support, incident analysis, ticket management, escalation, quality control
Preferred skills
prior technical support experience, basic system support knowledge, incident management tools
Responsibilities
Provide functional and technical support for resolution of problems, incidents, and requests; Analyze and monitor incidents to ensure timely resolution; Interface with other support or product teams; Document, register, escalate, and track tickets; Execute quality controls for service delivery; Work flexible shifts
Seniority
Individual Contributor
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