Smart Hands Technician - London
Core
Onsite technical support for end-users, meeting room technology, and data center infrastructure in a major financial institution.
Role type
Smart Hands Technician (IT Operations)
Builds
Physical IT infrastructure, network connectivity, and hardware deployment for client operations
Domain
Financial Services / IT Operations
Deliverable
physical/clinical work
Required skills
cable management, hardware installation, network equipment handling, ticketing system usage, asset management, troubleshooting, documentation
Preferred skills
Visio, Microsoft Office, ServiceNow, SharePoint, ITIL process knowledge, structured cabling experience
Technologies
copper and fiber patch cords, network switches, routers, servers, storage devices, LTO tapes, ServiceNow, SharePoint
Responsibilities
Install and rack/stack network equipment and servers; manage cable infrastructure; support meeting room AV and telephony; handle trouble tickets and emergency on-call rotations; perform asset tagging and inventory management; conduct daily equipment walk-throughs; assist with hardware deployment and testing.
Seniority
Individual Contributor, entry to mid-level
