Senior Infrastructure Service Delivery Lead
Core
Own end-to-end delivery of complex IT infrastructure managed services for strategic clients, acting as the primary client interface and leading a team of infrastructure professionals.
Role type
Senior Infrastructure Service Delivery Lead (Managed Services)
Builds
Multi-technology infrastructure environments spanning cloud, data centre, network, and digital workplace.
Domain
IT Infrastructure & Managed Services
Deliverable
client delivery
Required skills
ITIL 4 service management, cloud infrastructure (AWS, Azure, GCP), data centre operations, networking, CxO-level client relationship management, financial management (budgeting, cost-to-serve), team leadership, vendor governance, incident/problem/change management.
Preferred skills
AIOps platforms (Dynatrace, Datadog, New Relic), FinOps, automation/orchestration tools (Ansible, ServiceNow Flow Designer), large-scale infrastructure outsourcing experience, digital transformation programmes.
Technologies
AWS, Azure, GCP, ServiceNow, Dynatrace, Datadog, New Relic, Ansible
Responsibilities
Define, monitor, and enforce SLA/OLA compliance; lead regular service reviews and executive reporting; drive service transformation initiatives (cloud adoption, automation, AIOps); manage service delivery financials; oversee incident, problem, and change management processes; lead vendor and third-party service provider governance; contribute to new business pursuits (pre-sales, solution design).