Experience Strategy Manager
Core
Lead end-to-end experience strategy engagements, connecting user needs and business strategy to form experience solutions and map required capabilities and technologies.
Role type
Senior IC Experience Strategy Lead
Builds
Experience solutions, proofs of concept, prototypes, and visual narratives
Domain
Professional services / Customer Experience / Digital Transformation
Deliverable
product features
Required skills
Experience strategy, service design, product design, team leadership, AI tool integration, facilitation, executive presence, business impact analysis
Preferred skills
Product strategy, operating model design, agile delivery, practice-level initiatives
Technologies
AI tools and workflows
Responsibilities
Lead client programs from approach through delivery; solve abstract problems to imagine first-of-its-kind experiences; translate research and design insights into strategic narratives; document AI workflow impacts; contribute to proposals and thought leadership; mentor team members and support craft evolution
Seniority
Senior, hands-on IC with leadership responsibilities
