Retail Sales Lead Full Time
Core
Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
Role type
Senior retail sales manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain
Domain
Retail (arts/crafts)
Required skills
retail leadership, SOP adherence, customer experience coaching, POS operations, team training, asset protection, omni-channel fulfillment, event management
Preferred skills
none stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction; Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity; Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments; Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience; Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
Seniority
Senior, hands-on IC