Gérant(e)
Core
Lead a high-performing sales culture and oversee front-end/service operations to drive sales results and customer experience at a retail store.
Role type
Senior retail store sales manager
Builds
Retail store operations, sales, and customer service
Domain
Retail (Arts & Crafts)
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Oversee Balloons business, birthday party operations, and other in-store programs and events. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.