FT Sales Manager (Customer Experience Manager)
Core
Lead store operations and drive sales by coaching teams on selling behaviors, managing front-end/service execution, and overseeing in-store programs like parties, framing, and custom services.
Role type
Retail Store Manager (Sales & Operations)
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain.
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP compliance, POS system management, inventory/asset protection, omni-channel fulfillment (BOPIS/Same Day Delivery), event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Coach team on selling behaviors and customer experience, ensure SOP and policy compliance, provide Manager-on-Duty coverage, oversee loyalty program enrollment, manage in-store events (parties, framing, custom services), drive omni-channel order fulfillment, train and develop team members, maintain asset protection practices
Seniority
Mid-level, hands-on IC