Retail Department Manager-Sales Full Time
Core
Lead sales operations and customer experience for a retail store, driving KPIs through team coaching and operational execution.
Role type
retail department manager (sales)
Builds
store sales performance and customer satisfaction
Domain
retail / arts and crafts
Deliverable
product features
Required skills
retail leadership, SOP adherence, customer experience coaching, POS operations, team training, asset protection, omni-channel fulfillment
Preferred skills
none stated
Technologies
POS, Self-Checkout
Responsibilities
Assist Store Manager in leading adherence to SOPs and company programs; Model and coach best-in-class Customer Experience and ART of Selling behaviors; Provide Manager-on-Duty coverage; Oversee Balloons business, birthday party operations, and in-store events; Promote and enroll customers in the Loyalty Rewards Program; Champion MCC/Extend services; Drive sales in the Knit & Sew Shop; Ensure efficient execution of BOPIS and Same Day Delivery; Support Custom Framing operations; Train and develop team members; Partner in maintaining Asset Protection practices.
Seniority
Mid-level, hands-on IC