Team member
Core
Provide friendly customer service, assist with shopping and checkout, and maintain store merchandise standards in a public retail setting.
Role type
retail associate (customer service & floor operations)
Builds
customer shopping experience, store inventory availability, and custom framing products
Domain
retail (arts & crafts)
Deliverable
product features
Required skills
customer service, cash handling, merchandise recovery, truck unloading, BOPIS/SFS processes, shrink prevention, SOP compliance
Preferred skills
retail experience, customer service experience
Technologies
POS systems, BOPIS platform, SFS platform, custom framing equipment
Responsibilities
Help customers locate products and provide solutions; execute cash handling and checkout; engage customers on rewards programs; assist with Buy Online Pickup in Store and Ship From Store; participate in truck unloading, stocking, and planogram maintenance; perform merchandise recovery and returns; support shrink and safety programs; cross-train in custom framing selling and production
Seniority
entry-level