Full-Time Sales Manager
Core
Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
Role type
retail store manager
Builds
front-end and service operations, sales results, customer experience
Domain
retail (arts & crafts)
Required skills
retail leadership, SOP adherence, customer experience coaching, POS operations, team training, asset protection, omni-channel fulfillment
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Oversee Balloons business, birthday party operations, and other in-store programs and events. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Seniority
Mid-level, hands-on IC