Retail Sales Manager
Core
Lead store operations and drive sales performance by coaching teams on selling behaviors and ensuring operational excellence.
Role type
Retail Store Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail destination
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, team coaching, sales KPI management, SOP compliance, POS system operation, inventory management, asset protection, omni-channel fulfillment, event management
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Coach team on selling behaviors and customer experience standards; Ensure execution of company policies and SOPs; Provide Manager-on-Duty coverage; Oversee special programs like Balloons and birthday parties; Drive adoption of protection plans and loyalty programs; Manage Knit & Sew Shop and Custom Framing operations; Support BOPIS and Same Day Delivery; Train and develop team members; Maintain asset protection practices to reduce shrink.
Seniority
Mid-level, hands-on IC