Service Team Member
Core
Provide friendly customer service, assist with shopping and checkout, and maintain store merchandise standards.
Role type
retail associate (customer service & floor operations)
Builds
retail store experience for craft and hobby supplies
Domain
retail (crafts, arts, and hobbies)
Deliverable
product features (customer assistance & store operations)
Required skills
customer service, cash handling, merchandise recovery, truck unloading, BOPIS/SFS support, planogram maintenance, VOC survey administration, shrink prevention, SOP compliance
Preferred skills
prior retail or customer service experience
Technologies
POS systems, BOPIS/SFS platforms, planogram tools
Responsibilities
Help customers locate products and provide solutions; execute fast and friendly checkout with cash handling; engage customers on rewards programs and credit cards; assist with Buy Online Pickup in Store and Ship From Store processes; participate in truck unloading, stocking, and planogram maintenance; perform merchandise recovery and return/go-back processes; support shrink and safety programs; adhere to Standard Operating Procedures.
Seniority
entry-level IC
