Retail Manager-FT Sales Manager
Core
Lead and champion a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.
Role type
Retail Sales Manager
Builds
In-store sales, customer service, and operational execution for a creative arts and craft retail destination
Domain
Retail (Arts & Crafts)
Deliverable
product features
Required skills
Retail leadership, SOP adherence, customer experience coaching, POS system management, team training, asset protection, omni-channel fulfillment, event operations
Preferred skills
None stated
Technologies
POS, Self-Checkout systems
Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs); Model and coach best-in-class Customer Experience and ART of Selling behaviors; Provide Manager-on-Duty (MOD) coverage; Oversee Balloons business, birthday party operations, and other in-store programs; Drive sales and operational excellence in the Knit & Sew Shop; Ensure efficient execution of BOPIS and Same Day Delivery; Train, coach, and develop team members; Partner in maintaining strong Asset Protection practices
Seniority
Mid-level, hands-on IC